Your Espresso just got

New features. New possibilities. From air bookings to lead conversion tools, we’ve elevated Espresso’s capabilities to power your business in 2020.

Watch Video: The Espresso Advantage

NEW FEATURE: FLIGHT FINDER

Take your customer service to new heights with Flight Finder, a new air booking tool that’s tailor-made for cruise travel with features like:

Advanced Search
Quickly and easily search flights by ship and sail date.

 

Lowest Airfare Price Guarantee
Give your clients the best value in air travel with a benefit no other cruise line offers. Our Lowest Airfare Guarantee means that if you find a lower fare within 24 hours of booking their air with us, we’ll credit your clients 110% of the difference to spend onboard their cruise.

 

Assured Arrival
Get the peace of mind knowing there’s always someone looking out for your clients with 24/7 travel service. If there are any delays or cancellations that jeopardize your client’s travel plans, we’ll work quickly with the airline to get your clients on the next available flight.

 

Pay Later
Book flights now and charge your clients later with the ability to reserve select flights using the “Pay Later” option. This feature enables your clients to pay for their flights at the same time as their final cruise payment.

 

Flight Finder works hand-in-hand with Espresso and can be accessed on CruisingPower.com.

 

New Feature: equote

Engage leads like never before with the power and polish of eQuote. In just minutes, you can create a personalized quote that will help clients envision their dream cruise.

 

Attractive Design for Every Device
Create eye-catching quotes that are easy to navigate on both desktop and mobile.

 

Tailored to Your Clients
Spare no detail by outlining itineraries, cruise activities, available stateroom upgrades, custom pricing, and more.

 

Enhances Your Business
Leverage the sophistication of eQuote and set your brand apart.

 

See eQuote in Action
View Celebrity Example
View Royal Caribbean Example
View Azamara Example

 

To send your own eQuote, sign in to CruisingPower.com, choose “Create eQuote” under the Sales & Marketing tab, and start engaging leads today.

NEW FEATURE: STATEROOMS FOR 5 OR MORE

It’s never been easier to search and book Staterooms for five or more guests. Espresso’s new search filter (“Sleeps 5+ Guests”) lets you seamlessly search accommodations for the whole party. Just follow these steps:

1. Start your search for four guests and activate the new “Sleeps 5+ Guests” filter on either the Category Availability screen or on the Interactive Deck Plan.

 

2. Create reservations for the desired rooms for the first four guests through Espresso to ensure you have both the stateroom and rate secured.

 

3. After you have the first reservation created, simply reach out to our contact center to add the additional guests.

 

Once created, you are able to retrieve and service all reservations in Espresso.

 

Streamline your bigger bookings with Espresso!

 

 

Key Features

STATEROOM PLANNER

Espresso makes it easier than ever to customize up to four staterooms by Occupancy, Air or cruise only, Loyalty number, Cruisetour packages, Accessibility, Connecting, and Promotional preferences.

TRANSFER INDIVIDUAL RESERVATIONS INTO GROUPS

Now you can take efficiency to a whole new level by using Espresso to transfer individual or multiple reservations into a Group, email transfer confirmations, and view warning details.

HEADQUARTER GROUPS

Boost engagement like never before. With Headquarter Groups, your members can view and book into your groups with just a few clicks.

Single View

Now you can see everything in one place. Single View lets you compare pricing and availability across your existing group with group prevailing rates and individual best rates side by side.

GAP POINTS REDEMPTION

Rewarding your clients is easier than ever. Now you can redeem, share and even purchase Group Amenity Plus points through Espresso to enhance your client’s vacation.

GUEST PROFILE AND OFFERS

Create the right booking every time. With Guest Profile and Offers, you can display a customer’s history, recent promotions sent to them, last cruise taken and accommodation preferences.

SIMPLIFIED GROUPS

Book your next group with maximum efficiency. Espresso’s updated interface allows you to reserve and manage all your groups with fewer steps and less clicks.

INTERACTIVE DECK PLANS

Visualize exact stateroom locations for easy bookings. Highlight available staterooms by connecting, accessible or closest to. You can also view staterooms details with photos and layouts.

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